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Frequently asked questions

How does pricing work?

Our platform is available as an annual subscription, with prices listed in the calculator above. For certain offerings, such as deeper integration, API access, or support, contact us for a quote.

What payment methods and terms do you offer?

Our annual subscription is paid upfront, either by credit card or invoicing. Standard payment terms apply.

Do you offer a free trial?

The platform is available for paying customers only. Contact us to see a demo or about potential data vetting.

What kind of data do you have available?

Contact us for a comprehensive look at the features and datasets available currently.

I have more questions!

Contact us with any questions, we're more than happy to help.

Is your data the same in each country?

Our data is collected from open and public data sources, and so is dependent on the details of each country we operate in. For a look at what data is available in your country, contact us.

What is the cancellation policy?

We offer a 12-month, automatically renewing subscription to the Vainu platform. To discontinue the service at the end of the ongoing subscription period, contact us any time 60 days prior to the renewal date.

Can you guarantee uptime?

Yes! We guarantee uptime for enterprise-level plans only. Please contact us for details.

What kind of support do you offer?

We offer dedicated onboarding for all of our clients, as well as premium onboarding for more hands-on training and implementation of the platform. In addition, all plans include a dedicated account manager and live chat support during office hours.

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